Privacy policy

At we use security protection to safeguard the site from unauthorised access and misuse. This prevents access to your personal data and keeps you protected from third party access.

You are not required to provide personal information to when browsing this web site other but will be asked for such information if you request a quote for a new boiler.

When you make an enquiry, will ask you to give us with some simple personal information relating to your boiler and how to contact you. We may also ask for other information from time to time associated with the quotation of a new boiler. will use such information to help tailor our web site content to your requests and contact you about a new boiler and generally to promote our business if we feel other products and services may be of interest to you.

We will normally collect information from you for the quotation of a new boiler. This will include information relating to the fuel supply to your boiler, how quickly you need the new boiler e.g. you may need it urgently if your current boiler is broken, and basic information regarding your property and ownership. We will then normally collect your postcode and house name or number so as to ascertain which local engineers and installers can provide you with quotations. Finally, we will take some contact details from you including name, telephone number and email needed to process your request. may also collect further information from you to help refine your new boiler quotation. This can be done via phone or email following the submission of your enquiry to us.

In the normal consideration of your enquiry to us, we may check some of the information provided against third party databases and companies to confirm that it is accurate and up to date.

Cookies and usage

You do not need to have Cookies turned on to successfully use the web site. You can also choose to turn them off and on via your web browser at will.

The website may use cookies at certain places within the pages so that we can best interact with you and your interests. Cookies are only used while you remain on the web site.

During the normal use of our web site, The keeps track of usage data so as to better understand your use of our web site and is normally stored for statistical purposes in log files and not reported on by individual.

Usage data stored will include your IP address, domain name, date and time of the page request and enquiry and the referring web site from which you came including other information in the URL such as search criteria.

Information we share will share some or all of the information you give to us with our approved installers and engineering partners. If we didn’t do this then we would be unable to ask them to proceed with quoting you and getting you the best deal.

All contact from and our partners will be by telephone, email or in some cases SMS.

We may also release personal information on you when required to do so by law or under any regulations and procedures such as auditing requirements to which we must follow.

You acknowledge that when submitting an enquiry to that your personal information will be stored and passed to other people as per this notice and give your consent for this to occur. endeavours to ensure that no information of minors is passed to any third party and if we suspect that any person making an enquiry of us is under the age of sixteen then we will normally remove them from our database without any notice to the individual. In extreme situation this may mean the passing of usage data to the appropriate authorities for investigation.

The DPA 1998

The trading company of is registered with the Data Protection Act of 1998 and adheres closely to its’ rules and guidelines. You may wish to find out about what information we keep about you and can do so in writing.

In order to proceed with a data request, we require proof of your ID and a payment of £10. If you find that any of the data held about you is incorrect in anyway then will either correct or delete such information as we agree.

Note: may change this Privacy Policy from time to time at our discretion. For important changes, will make such notices clear via our web site pages or by post as appropriate.