FAQ

My boiler is broken, I don’t have hot water and heating, help!

It’s ok, please relax. You are now in the right place to get this sorted out quickly so don’t worry.

Simply select ‘Get A Quote’ in the top menu or ‘Quote Me’ type buttons within the web site to start your enquiry. The web site will ask you simple questions to identify property and boiler details and whether you want to buy or finance a new boiler or heating system.

Do your best to answer the questions but if you are unsure then don’t worry as the next step will be for one of our friendly advisors to give you a call and discuss it all with you. You shouldn’t have to wait long and if you are identified as vulnerable, elderly, disabled or with young children then we have a special procedure to get things moving super quickly for you. Let’s get started.

Do you install the latest new boilers?

Yes we have a wide selection of ‘A’ rated boilers and manufacturers to suit every interest and budget. The boilers are the latest technology and offer superb fuel and energy efficiency together with being ECO friendly for the environment.

The Boilers are so good that they come with up to 15-year warranties on parts and labour. Boilers have the latest smart controls, LED panels and various thermostat technologies including wall mounted, automatic heating and control via Smart phone. The choice is yours. Let’s get started.

My boiler is broken and I haven’t any money to sort it out?

It’s ok, please relax. Our installers have a wide variety of payment options including buy now and pay nothing for 12 months, and various finance schemes. This will enable you to buy with confidence knowing that you can afford the boiler or heating system you need.

If may be that due to available income, past CCJ/IVAs or poor credit that a finance scheme is not going to work for you. If this is the case and you receive UK government benefits then it may be that we can organise for you to have a new boiler as part of a UK government ECO grant.

Simply select ‘Get A Quote’ in the top menu or ‘Quote Me’ type buttons within the web site to start your enquiry. Based on your answers to the simple questions, the web site will guide you down the route of someone who is able to pay, requires finance or is seeking an ECO grant.

The New Boiler Costs team is here to help you every step of the way. There is no need to feel worried or embarrassed about anything. We are very used to people in dire need with little or no money. Our only focus throughout is to help you buy and install a new boiler for you, your property and your family needs. Let’s get started.

I’ve heard you can save money with a new boiler, how?

With a new ‘A’ rated boiler you can save around £350 per year on your gas or fuel bills based on figures from the Energy Savings Trust from March 2016. The EST also estimate that around 60% of your yearly spend on energy is based on your boiler so ensuring you have a modern energy efficient boiler is an important consideration for any home.

Figures assume a gas condensing boiler with a programmer, thermostat and thermostatic radiator controls in a detached home. Savings depend on property size and the thermal performance of your property.

An additional £70-£150 per annum can be saved when implementing the latest thermostatic controls, and certain cleaning treatments can give around 15% more fuel efficiency then a dirty one. All of these can be discussed with your energy advisor when selecting your boiler or heating system. Let’s get started.

Do you offer on-going repair, maintenance and servicing?

Yes we do. Unlike many heating companies who are only focused on the sale of the boiler, New Boiler Costs and our installer network handle the full spectrum of boiler and system repair, maintenance and servicing.

Our installers service all makes and models of boilers, warm air units, gas fires, water heaters and other gas and non-gas powered appliances. You really are in good hands with us. Let’s get started.

I’ve not heard of New Boiler Costs, please tell me more?

We are a national company with a network of authorised local installers. We have over 100 years of boiler and heating system installation experience and over 30,000 happy customers.

Our head office is based in Gloucester Street, London and our local installation depots are across the depth and breadth of England, Scotland and Wales mainland.

Each of our local installers uses only Gas Safe registered engineers and are independently authorised and regulated by the Financial Conduct Authority to provide Credit Finance subject to your application and status.

Our priority is to give you the best advice when choosing a new boiler or heating system. Our installers can offer you the most accurate and unbiased advice, and help you choose the right equipment at the right price, that will make your home warmer while saving you money on your energy bills.

We have grown strongly based on our desire to help people who are dissatisfied with unreliable tradesmen and expensive nationwide businesses. Because we always put the customers’ needs first we have quickly gained an enviable reputation for unwavering quality and customer service. Now let us focus on you. Let’s get started.

What happens next?

On receipt of your application, a friendly and professional New Boiler Costs advisor will contact you to confirm your enquiry and some of the consent and memorable word details.

We will ensure you are keen to get started and make a note of any particular circumstances that are important or urgent such as no hot water or heating. Let’s get started.

Can I change my mind?

Yes, you are free to change your mind as long as you have not proceeded with the boiler installation company. Let’s get started.